Claims

Click here for Motor Vehicle claims 

Click here for Property claims

For all other claims, please find the following information and claim forms to assist you in making a claim.

Liability

The incident report form can be used to notify LCA Insurance of any incident which may result in a claim for injury to a person. It is important that any liability are reported immediately once you become aware. 

• Form - Incident Report

 EQUIPMENT BREAKDOWN

• You should contact us immediately, as the insurer may wish to appoint an Assessor. The Assessors role is to act on behalf of the Insurer and help the client with the claim until finalised. Do not proceed with repairs/replacements unless LCA Insurance or Assessors have given approval.
• Prevent further loss - for example get ice for a cool room, move stock to a different cool room or use spare equipment
• Preserve evidence - do not dispose of parts, equipment or stock without Vero Insurance's knowledge or consent
• Seek out the lowest cost for repair or replacement

• Complete an Equipment Breakdown Claim Form and email to LCA Insurance together with relevant documentation.

• In the event of an equipment breakdown notify Vero Insurance by calling the Vero First Response Unit on 1300 888 073.

  Vero Insurance Policy number for Equipment Breakdown: IMA019124586

  Complete a Equipment Breakdown Claim form and email to lodgeclaim@vero.com.au together with relevant documentation.

  For queries in relation to your claim contact Vero:

  Phone:	1300 888 073
  Email:	claims@vero.com.au

STUDENT PERSONAL ACCIDENT

• Complete a Student Accident Claim Form including the Medical Practitioners Statement and return via email, fax or post. For queries in relation to your claim phone Chubb (an ACE Company):

 Travel 

Should circumstances arise which may result in a claim, you must immediately notify LCA Insurance. The appropriate claim form is to be completed and forwarded to us, together with documentation to support the claim.

Voluntary Workers

NEED TO MAKE A CLAIM?

1. Verbal notification must be given to LCA Insurance who will arrange for the necessary claim forms and/or assessment.
2. A completed claim form together with the Medical Attendant's Certificate must be sent to LCA Insurance promptly.
3. Important: completion of the claim form must not be deferred until the claimant has recovered.

Handy Tip: You are responsible for the safety of your volunteers.

• Your organisation has both a moral and legal obligation to look after the health and safety of volunteers. Here are some tips to ensure you value and protect your volunteers.
• The best way to protect volunteers is to be certain they are capable of safely carrying out the work you are asking them to perform. This is especially pertinent when the volunteer workforce is ageing and, at times, being asked to carry out tasks inappropriate for their age.
• Training must be given to volunteers on the use of equipment unfamiliar to them. Checks should be carried out on the equipment used.
• Safety equipment is to be used at all times (e.g. gloves and safety glasses) and attention must be given to the correct procedure for manual lifting of objects and the provision and use of ladders. These are two areas where accidents/injuries are prevalent. It is wise to record all volunteers in a register or book including details of any medical condition they may have (i.e. allergies).
• A register of volunteers should be kept with details of contact names and numbers in case of emergency. With the volunteer's approval, list details of medical conditions that may impact the volunteer's ability to carry out work for your organisation.
• There should be a process in place whereby persons working with children, including volunteers, are screened. All volunteers who work with children involved in the ministry should fill out volunteer application forms, which include an authority to complete Police and Community Services checks.